Scope & applicability
This Privacy Policy ("Policy") describes how the 12xbajee platform collects your personal information, the purposes for which it is used, and the measures taken to keep it secure. By visiting the 12xbajee website or creating an account, you agree to the terms of this Policy.
12xbajee believes every user has the right to privacy. Our platform operates in accordance with Bangladesh's Digital Security Act and internationally recognised data protection standards.
This policy applies to the 12xbajee website, mobile platform, and all other digital services. If you do not agree with any part of this policy, please refrain from using our services.
What Information We Collect
12xbajee only collects the information necessary to operate our services properly. We never ask for excessive or unnecessary data.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity information | Name, date of birth, national ID number | At registration |
| Contact Information | Mobile number, email address | During Registration & Verification |
| Financial Information | BKash/Nagad number, transaction history | On Deposits/Withdrawals |
| Technical Information | IP address, browser type, device information | Automatic every session |
| Usage Information | Game history, preferences, and activity logs | While Using the Service |
Why and How Your Information Is Used
12xbajee uses collected data only for specific and legitimate purposes. Here is how your information is used:
- Account Management: Your information is used to create, verify, and secure your account.
- Service Delivery: Your information is needed for financial transactions, gaming features, and customer support.
- Identity Verification: Identity information is used to prevent fraud and verify your age.
- Contact: To send important notifications, transaction confirmations, and account-related messages.
- Promotions (with consent): With your permission, we'll keep you informed about relevant offers and bonuses.
- Legal Obligation: Your data is used for tax documentation and fulfilment of applicable legal obligations.
- Service Improvement: Usage patterns are analysed to continuously improve your experience on the platform.
Sharing Information with Third Parties
12xbajee does not sell your data or share it with third parties for free. Data may only be shared in the limited circumstances outlined below:
- Payment Processors: Only the minimum necessary information is shared with bKash, Nagad, and Rocket to process transactions. Each of these providers operates under its own privacy policy.
- Legal Authorities: Where required by a court order or government directive, we may be obligated to disclose information in accordance with applicable law.
- Fraud prevention: Limited data may be shared with specialist agencies in the course of fraud investigations.
- Technology service providers: Technology companies that support our platform operations (hosting, cybersecurity) — all bound by strict confidentiality agreements.
Outside of the cases listed above, 12xbajee does not share your data for any other purpose. Should such a situation ever arise, you will be notified in advance.
Cookies & Tracking Technologies
12xbajee uses cookies and similar technologies to enhance your experience on our platform. Cookies are small data files stored in your browser.
You may disable optional cookies at any time through your browser settings. Please note that some features may become limited as a result.
How Long Your Data Is Retained
12xbajee retains your data only for as long as necessary. Retention periods are determined by operational need and legal obligations.
- Active account data: Retained for as long as the account remains active.
- Financial transaction records: May be retained for up to 5 years to meet legal requirements.
- Gaming History: Up to 2 years after account closure.
- Support contact: 1 year after the issue is resolved.
- Cookie data: Between 30 minutes and 1 year, depending on the cookie type.
Once the designated retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.
Your data rights
As a 12xbajee member, you hold several important rights over your own data — rights that we respect and uphold.
You may request to view the information we hold about you at any time.
You can request corrections to any inaccurate or outdated information.
You may request the deletion of your data, subject to applicable legal restrictions.
You may request that your data be used only for specific purposes.
You can request a copy of your data in a portable format.
You can stop receiving promotional messages at any time.
To exercise any of the rights listed above, please contact our customer support. We will endeavour to respond to your request within 30 days.
Children's Privacy
12xbajee is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under 18.
Age verification is carried out at registration, and any suspicious accounts are suspended pending review. If a minor is found to have created an account, that account and all associated data are deleted immediately.
Policy Changes & Updates
12xbajee may update this Privacy Policy from time to time. Revisions may occur due to changes in our services, legal requirements, or the adoption of new technologies.
For significant changes, you will be notified by email or SMS. The "Last Updated" date at the top of the page always reflects the most recent revision.
Continued use of 12xbajee after any changes have been made will be considered acceptance of the updated Policy. We recommend checking this page regularly.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us. Our data protection team is always ready to help.
To learn more FAQ page View or Terms & Conditions Read.